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Service Agreements
Ensure peak performance and protect your instrument with comprehensive coverage designed to give you peace of mind.
At Leica Biosystems, we view Service and Support as an essential part of optimizing your lab’s performance. Allow our extensive network of Field Service Engineers, Applications Specialists and dedicated Support Representatives provide you with end-to-end assistance through your instrument’s lifecycle
By choosing Leica Biosystems to service your equipment, you receive:
Manufacturer Certified Engineers
Leica Biosystems Engineers and Applications Specialists receive training throughout your product’s lifecycle to guarantee maintenance to manufacturer specifications
Manufacturer Parts Only
Your equipment will only have manufacturer parts, covered by a 12-month warranty when installed by a Leica Biosystems Engineer
Custom PM schedule
You will receive preventative maintenance on a proactive schedule – we’ll reach out when it’s time for your PM
What’s included with each level of service?
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Bronze |
Silver |
Gold |
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Technical Support |
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On-Site Priority Scheduling |
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On Site Service |
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1 PM Per Year - Prescheduled |
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Comprehensive Service Inspections (CSI) |
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Field Application Specialist Support included |
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Replacement Parts |
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2 PMs Per Year - Prescheduled |
When reviewing your service options, consider the overall value of the service agreement – parts access & guarantees, life of your instrument, time to repair, uptime, security, and compliance. Leica Biosystems Engineers receive continuous education on the latest procedures to keep your device running at peak performance.
Hold your service technicians to the same standards you hold your equipment.